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Privacy Policy

1. Introduction

AUSWERX (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our website www.auswerx.org and any related services.

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By using our website, you agree to the terms of this Privacy Policy.

2. Personal information we collect

We may collect personal information such as:

  • Name and contact details (email address, phone number, organisation)

  • Information you provide when you fill out forms, register for events, or subscribe to updates

  • Information about your company, role, or venture where relevant to our services

  • Technical information such as IP address, browser type, device information and pages visited (via cookies or similar technologies)
     

We only collect personal information that is reasonably necessary for our functions and activities.

3. How we collect personal information

We collect personal information when you:

  • Contact us via web forms, email or phone

  • Register for workshops, courses, events or advisory sessions

  • Sign up to newsletters or mailing lists

  • Access our online resources or portal

  • Interact with our website, including through cookies and analytics tools
     

We may also collect limited information from publicly available sources where appropriate (for example, company details).

4. Why we collect and use your information

We may use your personal information to:

  • Provide you with our advisory, education and related services

  • Respond to your enquiries and support requests

  • Manage event registrations, bookings and participation

  • Send you relevant updates, resources and invitations (you can opt out at any time)

  • Improve our website, services and user experience

  • Comply with legal obligations and manage risk
     

We will not sell your personal information to third parties.

5. Disclosure of your information

We may share your personal information with:

  • Our staff, volunteers and advisors who need the information to deliver services

  • Third‑party service providers who help us operate our website, IT systems, analytics, email and event platforms

  • Professional services partners where you have requested or agreed to a referral

  • Government agencies or regulators where required by law
     

Where we use third‑party providers, we take reasonable steps to ensure they handle your information securely and in accordance with privacy laws.

6. International transfers

Some of our service providers or systems may be located outside Australia. This means your personal information may be stored or processed in other countries.
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We will take reasonable steps to ensure that any overseas recipient will handle your information in a way that is consistent with this Privacy Policy and the Australian Privacy Principles.

7. Cookies and analytics

We may use cookies and similar technologies to:

  • Help our site function properly

  • Understand how visitors use our site

  • Improve content and user experience
     

You can usually choose to disable cookies through your browser settings. If you do so, some parts of the website may not function optimally.
 

8. Direct marketing

We may use your contact details to send you information about AUSWERX activities, resources, events and opportunities that we think may be relevant to you.
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You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

9. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
 

Measures may include: secure systems, access controls, encryption, and staff/volunteer awareness of privacy obligations.
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However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Accessing and correcting your information

You may request access to the personal information we hold about you, and you may ask us to correct any information that is inaccurate, out of date, incomplete or misleading.
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To do so, please contact us using the details below. We may ask you to verify your identity before providing access or making changes.

11. Retention of personal information

We keep personal information only for as long as it is needed for the purposes outlined in this Privacy Policy or as required by law.
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When information is no longer required, we will take reasonable steps to de‑identify or securely destroy it.

12. Third-party websites

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.
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We encourage you to read the privacy policies of any external sites you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our practices.
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The updated version will be posted on this page with the “Last updated” date. Your continued use of the website after any changes indicates your acceptance of the updated policy.

14. Contact us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us at:

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AUSWERX
Email: policy@auswerx.org
Postal address: Suite 2, Level 1, 9‑11 Grosvenor Street, Neutral Bay NSW 2089, Australia

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Last updated: 28 January 2026

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